A LITTLE HELP, WHEN YOU NEED IT
How can we help?
From your first save to your first sale. Find an answer and get back to campus life.
Getting started
Which campuses can use Cascade?
Sign up with a supported university email. Cascade currently supports Carnegie Mellon, William & Mary, and the University of Virginia.
See supported school emailsHow do I update my name or profile photo?
Open Account settings from your account menu. Edit your public profile, preview your changes, and save when you’re ready.
Open account settingsBuying
How do I contact a seller?
Open the item’s listing and choose Contact seller. Use the seller’s email to check availability, ask questions, and agree on pickup.
Does saving an item reserve it?
No. A save is a private bookmark. Ask the seller whether the item is available before arranging pickup.
Where did a saved listing go?
Sold and removed listings appear under Unavailable. If you no longer want to keep one, remove it using the heart.
Go to saved itemsHow do payments work?
You and the seller arrange payment directly. Inspect the item before paying. Cascade doesn’t handle checkout or process payments.
Plan a safer pickupSelling
Does it cost anything to list an item?
Listing on Cascade is free. Cascade does not charge listing fees or take a commission.
How do I edit or mark a listing sold?
Open My listings from your account menu. Choose Edit to update the details. Once your item has found a new home, choose Mark sold. It moves to your sold history.
Open My listingsWhy haven’t I seen my new listing in the feed?
Listings need approval before appearing in the marketplace. Check the status in My listings. If you think something went wrong, contact support.
Why won’t my photos upload?
Use a JPG, PNG, or WebP image, 10 MB or smaller. Check your connection and try again. If the problem continues, send us feedback.
Report an upload problemAccount & safety
Why is my school email not accepted?
Your primary sign-in email must belong to a supported university. Check the address you used or sign in with another account.
Check supported emailsHow do I report a suspicious listing or user?
Email info@campuscascade.com with a link to the listing and a short description of what happened. Avoid sharing passwords or payment details.
Read safety guidanceStill need a hand?
Send us the details. A listing link or a description of what went wrong helps us understand the issue.